Corvo ApexWhatsApp automation for installers
Your customers would rather message than call, and breakdowns always come at the worst moment. With WhatsApp automation from Corvo Apex, every report arrives complete, even when you're on a roof or under a sink.
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Benefits of WhatsApp automation
- No more missed breakdowns. Anyone who calls and gets no answer receives a WhatsApp from your number within seconds.
- Complete reports. Address, fault, error code, photo and urgency in one go, with no call-backs.
- Answers, even in the evening. Questions about call-out charges, your area or "when is the engineer coming?" are answered straight away.
- Straight into the schedule. One click and the appointment is with the right engineer.
How does it work?
The customer calls or messages
If you don't pick up, a WhatsApp goes to the caller within seconds. If the customer messages first, the assistant replies straight away.
The assistant asks the right questions
What's wrong, where, how urgent, plus a photo of the boiler or fuse box. If the assistant isn't sure, the conversation goes to you.
You schedule it, the rest follows
The request is in your dashboard. After the job, the engineer closes the work order and the invoice is ready.
An evening with WhatsApp automation
Say a customer messages at 21:40 that their central heating boiler shows a fault and there is no hot water. The assistant first makes clear that it is a digital assistant (AI). It then asks for the address, the error code on the display and a photo of the boiler. Because there is no hot water, you get an urgent alert. You decide whether to go out that evening or schedule the customer first thing the next morning. The request is complete in your dashboard straight away, and the customer knows where they stand.
What happens after the intake
From the request you create a work order for the right engineer in one click. In the app, the engineer sees the address, the photos and the history of the customer and the appliance. On site they fill in the forms that belong to the job, such as a measurement or inspection, and record F-gases where needed. The customer signs off on the phone and can pay straight away with a QR code. The invoice is then ready, without anyone retyping anything. If the customer has a maintenance contract, they get a reminder in good time for the next service.
What success looks like
Take an installation business with four engineers: a third of calls went unanswered because everyone was on a job. With WhatsApp automation, nearly every missed call becomes a request with a photo and address, and the appointment is in the schedule the same day. The full worked example is on the Corvo Apex for installers page.
This is a worked example, not a real customer. The first real results will follow after the pilot.
Getting started with automation
You start with a half-hour call, online or at your premises. Then we set up your WhatsApp, call forwarding and dashboard. Most installers start with Reachable or Reachable+, and grow into Office for scheduling, work orders and invoicing.
What does a missed call cost you?
Fill in three numbers and see straight away how much revenue slips away each month. Nothing is sent or stored.
An indication only: revenue, not profit, using 4.33 weeks per month.
Frequently asked questions
Do I keep my own phone number?
Yes. Unanswered calls are forwarded, and the customer gets a WhatsApp from your business.
Does the customer know they're talking to an assistant?
Yes, it always says so in the first message. Tricky questions and complaints go to you, and you can always step in.
Can the assistant tell when it's an emergency?
Yes. The intake asks about urgency, such as no hot water, a leak or no power. Emergencies get a separate alert.
What does WhatsApp cost on top?
Usually a few euros a month, which you pay yourself through your own WhatsApp Business account.
Can I change the questions the assistant asks?
Yes. Tell us what you'd like to be different, such as an extra question or a different order, and we adjust it for you. That way the questions fit your work and your service area.
Never miss a breakdown call again?
Book a call and see what it would look like for your business.