Appointment automation

Why automate appointments?

In a small business a lot of time goes into the back and forth about a time. A customer calls while you're busy, you call back, they don't pick up, and a day later the slot you had in mind has gone. Added up, that costs hours every week, and some customers give up along the way and book somewhere else. When customers pick a free slot themselves, that conversation is no longer needed. You decide in advance when you're available and how long each service takes; the rest happens by itself.

Can AI book appointments?

Yes. The assistant knows your availability, the length of your services and your service area, and suggests a suitable time. The appointment goes straight into your calendar, or as a proposal you confirm with one tap.

At the start we set up your services together: how long each one takes, who carries it out, and on which days and at which times you work. Customers can then book in three ways: through the booking link on your website, by sending a WhatsApp message, or via the chat on your site. They only see slots that are genuinely free. Days when nobody is on the rota, or when someone is on holiday, are skipped. Rather not have every booking fixed straight away? Then it arrives as a proposal first, which helps for jobs where you want to know exactly what needs doing before you commit.

How do you prevent no-shows?

With a confirmation right after booking and a reminder beforehand, with a button to reschedule. Anyone who reschedules frees up their slot for someone on the waiting list.

The reminder goes out the day before, with a link to reschedule or cancel. If a customer doesn't turn up anyway, you note it on the appointment, so you can see it the next time they book.

Scheduling for work on site

If you work at customers' premises, the schedule takes into account who is available. Engineers see their day in the app, with route and job details. See the Office packages for work on site.

Ready for booking via AI

More and more people let an AI assistant handle things for them. Corvo Apex's booking system is built for this, so customers will soon be able to book that way too.

However an appointment comes in, you stay in charge. You set the working hours, who does which service and how long each one takes. You can always add or move an appointment yourself, or reschedule an entire day; the customer then gets a message. Everything is in the calendar of your dashboard, on your phone too, and times are always shown in 24-hour format, such as 09:00 and 14:30. For a booking we only ask for what's needed: name, contact details and what it's about. The data is stored on a server in the EU and only your business can see it. When the assistant books via WhatsApp or the chat, it says up front that it is a digital assistant (AI), and a member of staff can always take over.

Examples by industry

A hair or beauty salon lets customers choose a treatment and a stylist themselves; the calendar shows a column per staff member for each day, so you see at a glance who is doing what. A bike repair shop lets customers pick a time to drop off their bike, so the workshop doesn't fill up on a single morning. An installer schedules maintenance and call-outs on site, with the length of the job and the service area taken into account. A restaurant or café takes reservations per time slot and party size, with a last booking time you set yourself. And an estate agent schedules viewings and asks for feedback afterwards.

How it works

Frequently asked questions